• Technical Field Services Manager

    Job Location US-MA
    Posted Date 3 months ago(3 months ago)
  • Overview

    Located in the U.S. and a subsidiary of Kongsberg Maritime, Hydroid is the world’s most trusted manufacturer of advanced Autonomous Underwater Vehicles (AUVs). Our marine robotics systems provide innovative and reliable full-picture solutions for the marine research, defense, hydrographic and offshore/energy markets. Our products represent the most advanced, diversified and field-proven family of AUVs and AUV support systems in the world.


    Hydroid employees are passionate about their work and strive to produce top-quality products and service. All products are designed and manufactured at the Hydroid facilities in Pocasset, MA.


    Directs manufacturing integration and system testing activities for new, upgrade and repaired equipment.

    • Supervises, directs and supports the Equipment Integration and Field Service functions by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Specific areas of responsibility related to integration and test of equipment include:
    • Equipment Integration and Testing
    • Factory Acceptance Testing
    • TRR readiness
    • Sea Testing
    • PMA & resolution
    • RMAs
    • Acts as manufacturing liaison to engineering for design evaluation and producibility input.
    • Suggests tooling, documentation and other areas for improved efficiency and standardization during integration and test. Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements; implementing change as required.
    • Enforces production quality standards to include use of process sheets, drawings, and troubleshooting guides to ensure consistent and uniform construction and closeout of vehicles.
    • Assists in the development of test procedures and objective pass/fail criteria for new and existing vehicles.
    • Reads and interprets specific test procedures to properly perform and document test results.
    • Administers and ensures the quality of products by following testing procedures and supports Technicians in these tasks.
    • Provides direction and training to Technicians per specific test procedures by using measuring instruments and computer test programs for vehicle systems.
    • Documents test results with appropriate information in a complete manner and supervises Technicians to do so.
    • Communicates all design problems and “bugs” to the correct areas within the organization using established procedures, e.g. ECR, Jira SW Reports, Trouble Tickets, alerting engineering liaison.
    • Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the integration, test and repair process.
    • Supports and assists with prioritization of resources to projects per established weekly priorities.
    • Provides technical guidance and oversight for integration, test and field service technicians.
    • Maintains quality by establishing and enforcing organization standards.
    • Maintains safe and clean work environment by educating and directing personnel on established policies and procedures.
    • Maintains professional and technical knowledge through education; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
    • Other duties as assigned.


    • A Bachelor’s degree (B.A. or B.S.) in engineering or a technical field plus 10 or more years of related experience and/or training integration or equivalent combination of education and experience.
    • Experience as a field technician and/or operating and maintaining AUV Systems preferred.
    • Experience sea testing and international travel experience also preferred.
    • Experience in a manufacturing environment is a plus.
    • The ideal candidate is an individual that can work in a fast paced environment; with a high attention to detail, excellent problem solving skills, ability to multi-task and enthusiastic attitude.


    A condition of this position will require the successful Applicant to pass a government security investigation and must subsequently receive authorization to access US Department of Defense Controlled Unclassified Information (“CUI”) and potentially classified information. We offer a very competitive salary and an excellent benefits package including 75% company paid medical and dental insurance. The company also offers paid Life, STD, LTD, tuition reimbursement and 401K with company match, and more.

    Hydroid is proud to be an Equal Opportunity/AA/M/F/V/D Employer and is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran and need assistance with the application process as a result of your disability please call 1-508-563-6565 or mail your request to 1 Henry Drive, Pocasset, MA 02559, Attn: Employment Application Assistance.

    Don’t forget to check us out here!

    Facebook: https://www.facebook.com/HydroidInc/

    LinkedIn: https://www.linkedin.com/company/2687093

    YouTube: https://www.youtube.com/channel/UCL98CMrgZp0XpHM22GtxGEA


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