• Support Technician

    Job Location US-MA
    Posted Date 1 month ago(7/9/2018 5:19 PM)
  • Overview


    Located in the U.S. and a subsidiary of Kongsberg Maritime, Hydroid is the world’s most trusted manufacturer of advanced Autonomous Underwater Vehicles (AUVs). Our marine robotics systems provide innovative and reliable full-picture solutions for the marine research, defense, hydrographic and offshore/energy markets. Our products represent the most advanced, diversified and field-proven family of AUVs and AUV support systems in the world.


    Hydroid employees are passionate about their work and strive to produce top-quality products and service. All products are designed and manufactured at the Hydroid facilities in Pocasset, MA.


    • Represent Hydroid with professionalism, and in support of Hydroid values while working with customers, in person and remotely.   Primary point of contact for operational technical support for existing customers.  Works with engineering resources to define, resolve and track causes for product issues; participates in the ECN process to improve vehicle’s serviceability in the field.  Documents and escalates customer feedback for product or feature improvements.  Provides updates to user manuals and documentation as required.



      • Provides technical support via telephone, e-mail and in-field services for existing customer base. Responsible to resolve or escalate appropriately issues with the goal of providing excellence in customer support.
      • Maintains accurate and current status information within company’s service database daily
      • Communicates all design problems and “bugs” to the correct areas within the organization.
      • Have a solid understanding of the VIP and mission planning tools. Understand PMA to diagnose problems and create mission reporting.   
      • Have strong knowledge of vehicle components and architecture in the way of signals, inputs/outputs, BIOS settings.
      • Have strong understanding of vehicle sensor interactions and configurations, maintain equipment configuration documentation as needed.
      • Collaborates with OEM’s to define troubleshooting steps and fault resolution for external sensors.
      • Provide input to Curriculum Design in the creation and review of training materials, to increase operator understanding and reduce operator errors.
      • Travel as required. Includes international travel.
      • Must be able to work safely in the field unsupervised.
      • Other duties as assigned.


    • Bachelor's degree (B. S.) from four-year college or university; and five plus years related experience and/or training; or equivalent combination of education and experience.
    • Must be able to obtain a security clearance
    • Must be able to obtain passport, and driver’s license
    • Knowledge of Microsoft Word; Microsoft Excel; database programs
    • The ideal candidate is an individual that can work in a fast paced environment; with a high attention to detail, excellent problem solving skills, ability to multi-task and enthusiastic attitude.


    A condition of this position will require the successful Applicant to pass a government security investigation and must subsequently receive authorization to access US Department of Defense Controlled Unclassified Information (“CUI”) and potentially classified information.


    We offer a very competitive salary and an excellent benefits package including 75% company paid medical and dental insurance. The company also offers paid Life, STD, LTD, tuition reimbursement and 401K with company match, and more.


    Hydroid is proud to be an Equal Opportunity/AA/M/F/V/D Employer and is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran and need assistance with the application process as a result of your disability please call 1-508-563-6565 or mail your request to 1 Henry Drive, Pocasset, MA 02559, Attn: Employment Application Assistance.



    Don't forget to check us out here!

    Facebook: https://www.facebook.com/HydroidInc/

    LinkedIn: https://www.linkedin.com/company/2687093

    YouTube: https://www.youtube.com/channel/UCL98CMrgZp0XpHM22GtxGEA



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed